Run your care

The practice side consists of a web-based care intelligence platform. The platform brings together patient updates from the patient app, connected devices, products, services, and care activities into a single workspace, helping practices understand what is changing, identify patients who need attention, and coordinate the next steps of care.

The patient app extends the web-based intelligence platform into a patient-facing experience. Activities, recommendations, products, services, and care workflows managed by the practice are delivered to patients through a white-labeled mobile app.

The patient app is delivered as a native iOS and Android application, published under the practice's own Apple App Store and Google Play developer accounts. Flexway helps practices set up, publish, and maintain their apps throughout the process.

Yes. Flexway is designed to support your methodology rather than replace it. Programs, patient updates, reports, workflows, products, and services can be configured around your approach, helping you deliver, monitor, and scale your methodology through a single system.

No. Flexway is designed for practices, not software teams. We work with you to understand your methodology, programs, workflows, and operational requirements, then configure the platform accordingly. Practices receive ready-to-use tools for patient engagement, documentation, reporting, and operations without custom development or technical resources.

Flexway is designed for practices that provide ongoing care rather than one-time visits. The platform is primarily designed for skin, hair, and nail health, hormone health, and women's health programs. If your practice follows a different care model, let's discuss how Flexway can be adapted to support it.

Flexway can operate alongside existing EHR and EMR systems. The platform maintains its own care records, patient updates, program activity, and care data while allowing practices to import and export information as needed.

Data can be exchanged through APIs, file-based workflows, or other integration approaches, depending on the systems already used by the practice.

Yes. Flexway is designed to work with your existing products, services, pharmacies, compounding pharmacies, laboratories, and other partners.

Practices can continue using their preferred vendors and care networks while managing programs, patient experiences, and care workflows through a single platform. Data can be exchanged through APIs, file-based workflows, email, and other integration methods depending on partner capabilities.

Payments for consultations, prescription medications, and other regulated healthcare services are collected directly by the practice, pharmacy, or service provider, as applicable. Checkout experiences are embedded within the patient app, helping maintain a seamless patient experience.

For products, memberships, wellness services, and other non-prescription offerings, payments can be processed either directly by the partner or through Flexway's payment infrastructure, depending on the business model and partner relationships involved.

Flexway helps coordinate the operational side of care programs, including partner integrations, order management, delivery workflows, and service fulfillment.

The team also assists with patient questions related to orders, deliveries, and operational issues, helping practices reduce administrative overhead while maintaining a consistent patient experience.